Rough Country

I had bought the upper control arms for a Nissan titan after reading the q&a section rough country stated oem bushing and balljoints will fit as replacements in the arms. I ordered oem they were to small I went to rough country asked for the part number for replacements since they lied about oem fitting.

The part number they gave me is for a special joint only they have. They never told me that they just gave me the part number so I could look for a part that only they have. After coming back to them again asking why theres no part existing for that part number they went on to tell me I need to order them directly from them. Mind you my truck is apart wait the new part.

So now I need to order it asap I have to pay for the ball joints after all this crap service and being lied to along with next day shipping. Next day shipping mean Tuesday is the soonest arrival from the previous Friday due to labor day weekend.

I would suggest never using this brand go with something of higher quality and at least half good customer support. They fail to update they're site and take no responsibility.

items perched: 6 inch lift kit, slip you kit, cv drive shaft. over 2k in parts but whose counting.

$$$$$$$$$

spring was faulty used it anyway it broke told them and they didn't tell me it was under warranty when I explained the situation to them and charged me an extra something like $400ish I waited a week for it to come in.

The guy on the phone was rude and did nothing to help he only sold/chared me for a new spring and set of shocks. when I asked what did the warranty covered and why I was going to be charged he hung up on me and I waited a week to see some parts.

that was one experience with them....

the next time I had to call them was about another defective part.

because the drive shaft joints and bolts broke. I called to ask for a replacement they hung up on me a few times ooh sorry I mean "disconnected" according to the manager who we never got "disconnected' from after he asked for my number... also told them about why I was charged for the spring and shocks under warranty.

he sent me the refund for the shocks and he sent me a whole slip yoke kit since they sent me the wrong yoke part after I had already wanted a week so he sent it out and I waited another week for the rite part after a whole hassle from the staff (with more phone games they like to play). so at this time I was already out about a month without my car. so he sends me a part GROUND not even trying to rush it and THEY SENT THE WRONG PART AGAIN! I called them and could not get through to a manager this time.

left my name and number since this is my daily driver and I needed a way to get to work and school. this is the second time they send me defected parts, now I have no car to drive and they keep hanging up on me. today the guy said he would order me a new part and I didn't get an email (current it says on the website they are back ordered so maybe he didnt eve process my order I always get email as soon as Its done.)... I have been documenting all the Rude calls and have photos/emails and spoke to other people there they are mostly rude hang up on you sell you defect parts and make you wait months to send you out a new one if they even do believe you or hassle you to sent them photos which I did and they even and it seem to upset them even more because I guess the truth hurts...

they were so RUDE I had to prove my statements. I HAVE. NO PROBLEM DOING THIS BECAUSE I HAVE NO USE FOR BROKEN PARTS THAT DON'T FIT mind you I am certified machinist this is crap faulty parts... I told the manager I really wanted to do business with them but now I see why they have a bad rep.

Ill pay more someplace else for a better part with a real warranty that I don't get hassled for when trying to replace the wrong and defective parts they keep sending me and that I keep waiting for not to mention l the hassle they give me and they dont even send parts when they say they are sent out. if you ask them for a part id they don't even check the actual parts sent out only hassle you when you try to return them based off a shipping label on the box.. any body else making jeep parts that want my money?? here please take it.

don't buying from them. btw I did skip a few details of the run around and Halse to keep this review somewhat short to save you all some bs from them..

next be on the look out for my YouTube link where I show you all the bs. since RC don't believe me...